thank you for calling
eto na ang mga bago kong kasama sa araw-araw! syempre, dapat nasa gitna ako.
malayo man sa course na tinapos ko at sa lisensyang pinaghirapan ko, Mechanical Engineering, nag-eenjoy naman ako sa trabaho ko ngayon. nakakapagod nga lang magtanggap ng tawag galing sa mga 'kano at tulungan sila sa prblema nila sa internet. merong mga mababait at syempre di mawawala ang mga tinatawag na "sup calls" or "may i talk to your supervisor?" n drama. meron ding mga racists, pag nalaman na pilipino ka, ayaw ka na nila kausap. meron din namang natututwa na ang mga pilipino daw marunong pala mag-english.
may lang calls na ako na, tinatanong ko po lang, sir/ma'am, cn i please get your name? sabi ba naman sakin, "i can't understand you! can i talk to your supervisor?" pucha! un palang sinasabi ko, di na ko maintindihan?!?!?! nung nakausap na nya supervisor ko, sabi nya, di daw ako marunong mag-english!!! gosh!!! ilang words pa lang nasbi ko, di daw ako marunong mag-english! nainsulto talaga ako dun.
meron pang isa, tinatanong ko ung address nila, sabi nya, nafufrustrate daw sya kasi di nya daw maintindihan sinasabi ko. tinanong nya kung taga-saan ako, sabi ko philippines, ayaw na nya ako kausapin. "shut up!", sabi nya. "i need your supervisor!" huwaaatt??!?
pero meron din namang mababait, may isng nagtanong sakin, where are you from? sabi ko, i'm from philippines. sabi nya, "oh i thought you're from texas! how did you learn english?" sabi ko, "we are taught english since 5 yrs old or preschool. this is our second language here." sabi nya, "really?! you amazed me!"
dahil sa gusto ko malaman kung ano ba talaga ang boses ko sa pandinig ng mga amerikano, di ko napigilan magtanong kanina sa customer, "ma'am, i would like to ask something, i'm just curious. is my english really hard to understand? 'cause i'm getting some calls and they are saying that they can't understand me." sbi nya, "no, you actually have the accent. and you speak english very well." sabi ko, "how did you know i came from other country?" sabi nya, "it seems like my call was routed to other country 'cause it took a long time until somebody answered my call." sabi ko, "no ma'am, we actually have a queue right now, 32 callers waiting on line and one of them was you." sabi nya, "oh, i didn't realize that. but don't worry i do understand you. here is the thing, there are only a few of americans who are mad when they knew that they aare talking to filipinos. they think that filipinos are stealing the job that should be for americans. and some are more frustrated if they hear a different accent 'cause they can't understand. if you'll have calls like them, don't mind them. they just don't appreciate the help that you are offering. it's not your loss, but them."
natouched talaga ako s sinabi nya. super rapport na nga kami. alam ko, kung na-QA ako nun, malamang, nading na ako. sinabi ko sa kaniya, "ma'am i am really grateful for having callers like you who appreciate help from filipinos like me. and i feel so sorry bout those americans who discourage us to talk and help them with their concerns. we don't want to leave that impression as stealers, but as people who would like to serve people even if not from our country." hanggang s nagkakwentuhan na kami. sabi ko si maraming mga sikat na pilipino ang nasa US. si apl ng blackeyed peas, di daw nya alam na pilipino un. sbi ko maraming magagaling na pilipino ang nasa US. at natuw naman sya sa mga kwento ko. buti na lang resolved ung issue nya, kundi mapapahiya ako kung di ko nasolve ung problem nya sa internet.
feeling ko mahaba na tong entry ko. sana natapos nyo tong basahin.. bukas, calls ulit.
posted @ 8:48 PM
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